A family tree for everyone

Tel: 01625 575 700

British & Irish Genealogy

Billing & Refund Policy

There is no charge for the initial enquiry. The purpose is to gather as much information as we can about your request so that we can do an initial assessment as to whether we can help you. There is no obligation for you to buy at this stage.

Once we have completed the initial assessment and you are satisfied that you want to commission us we will collect a £100 deposit from you. This deposit is non-refundable.

When the deposit has cleared in our bank account we will start work. 

We will be in regular contact with you to inform you of progress. 

If we need incur out of pocket expenses such as birth marriage or death certificates we will inform you and ask for immediate payment. 

On completion of the work and receipt of the balance for the services rendered we will release the book(s) and family tree(s) to you. That balance is non-refundable.  

If at any stage you wish to cancel the research please call us or email us and we will stop and charge you on a pro-rated basis for the work completed. This will be calculated as the number of whole weeks since commission date divided by 12 (the default number of weeks that a project takes to complete) multiplied by the price of the project commissioned. If this is greater than the deposit taken we will bill you for the difference. If it is less than the deposit taken, there will be no further charge. When payment has been received we will send you the part completed work.

If, for any reason, you are dissatisfied with the service we have provided, please call or email us, and we will see if we can rectify the problem, under no obligation, and subject to our terms and conditions. Your statutory rights are unaffected. 

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